Voice over Internet Protocol (VoIP) provides a viable communication solution for local governments. It enables employees to maintain fluid contact both internally and externally. It comes as no surprise that it has become indispensable. The technology continues to transform communications through newer products. However, the constant development and improvements are creating challenges for users, including local government. It is increasingly becoming difficult to keep up.
Some technologies like television, legacy communication systems and automobiles accelerated for a number of years before settling. The rate of changes for these products eventually became more manageable. With VoIP, the rate of changes seem self-accelerating. New features contribute to the emergence of more powerful, next generation capabilities. For many organizations, including local governments the rapidity of change creates complexity.
On another level, public entities are under pressure to improve operational efficiency while lowering costs. A combination of tightening budgets and public pressure mean local governments need to find viable communication solutions and network infrastructure management
On-premise versus managed VoIP systems
Opting for managed VoIP for local governments is a sure-fire way to avoid the complexity, short lifespan and high cost associated with on-premise VoIP. Managed solutions typically come with supplemental capabilities like simple-to-use conferencing, unified communications and more. When switching to the service, you simply buy phones that are pre-configured. This eliminates the need to bring in technicians. Maintenance or system management is handled through an online portal.
Unlike on-premise solutions, managed VoIP involves lower initial cost since the system is hosted elsewhere. The option provides flexibility by allowing local government employees to use the phone anywhere. All you need is an internet connection. Managed VoIP for local governments allows automatic upgrades to features. This helps simplify the process for users. In most cases, the solution also eliminates the need to upgrade the router. The system’s voice gateway falls under the service provider’s network.
On the other hand, on-premise VoIP costs local government substantial amount of money to maintain and manage. It requires in-house technical expertise and resources. Many organizations opt for managed solutions to avoid the need to maintain a complex communication infrastructure.
Scalability
Managed VoIP for local governments is a smart choice when you regularly add more users to the system. The additions can be implemented with a few clicks on the service provider’s online portal. Conversely, premise-based VoIP requires users to install additional phone system and network equipment. In addition, software upgrades are needed and the entire process may lead to operational disruptions due to delays.
On-demand support and training — end users and administrators receive technical support when needed. Expert VoIP project managers handle system implementation.
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