Large businesses may send out packages in massive volumes on a regular basis. These could be products, documents, and other forms of cargo. They generally use the biggest logistics companies like Fedex to ensure reliability. However, this does not guarantee that there will be no slip-ups. No system is perfect and that include those of the most popular names in the industry. Packages may be lost, delayed, or destroyed despite best efforts. All of these can have undesirable consequences for the business. Fedex audits can be performed to keep track of all the packages and check what happened to each one. It is a tough job that is usually outsourced to specialists. The benefits include:
Reduced Cost
Shipping and handling costs are not trivial. This can be especially high if the packages are large and heavy. Given the limited capacity of delivery trucks, senders have to pay a premium for occupying significant volume. Imagine paying so much for the service and then finding out that the items did not arrive or were hopelessly delayed. In these cases, businesses can invoke breach of contract and ask for a refund. If there are tens of thousands of packages sent out in a year, then tracking the outliers will be worthwhile as the refunds can accrue to a substantial amount — effectively reducing the operational cost.
Better Service
The refunds are not the only victory to be celebrated. After all, the business was prepared to part with the money as long as the shipments were fulfilled as they should have been. Finding the lapses puts pressure on the logistics company, in this case Fedex, to improve its system and prevent recurrence so that it does not lose money on refunds. Everyone benefits with better service moving forward. The company is bound to analyze what happened in each case and come up with plans to address the challenges. This could be employee re-training, system tweaks, policy changes, and so forth.
Improved Satisfaction
The end goal for all of this is improved customer satisfaction. Like it or not, the delivery affects customer perceptions of the product and the seller. Businesses may not have done anything wrong but they will still be blamed in part for the shipping problem. The affected individuals may not make another purchase. They may even leave reviews to dissuade others. Fedex audits ensures that these problems shrink with each passing year so that customers become happier and their loyalty gets stronger. Everything is automated so results can be been faster and solutions can be deployed right away.
